Privacy Policy

Who we are

Digiconomy Ltd (company number 11129824) is a digital marketing consultancy registered in England and Wales. Our registered address is in Wokingham, Berkshire, UK. When we refer to "we", "us", or "our" in this policy, we mean Digiconomy Ltd.

We are the data controller for the personal data we collect through this website (www.digiconomy.online) and our business operations.

What data we collect

We collect personal data that you provide directly to us, and data that is collected automatically when you visit our website.

Data you provide

• Name, email address, phone number, company name, and website URL when you submit our contact form
• Any additional information you include in messages sent to us

Data collected automatically

• IP address, browser type, device type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see our Cookie Policy)

How we use your data

We use personal data for the following purposes:

• Responding to enquiries - to reply to contact form submissions and follow up on business discussions
• Providing services - to deliver the consultancy services you have engaged us for
• Website analytics - to understand how visitors use our website and improve its content and performance
• Legal compliance - to meet our legal and regulatory obligations

Legal basis for processing

Under the UK General Data Protection Regulation (UK GDPR), we process your data on the following legal bases:

• Consent - where you have given us clear consent to process your data for a specific purpose, such as submitting the contact form
• Legitimate interests - where processing is necessary for our legitimate business interests, such as improving our website and marketing our services, provided these interests do not override your rights
• Contractual necessity - where processing is necessary to fulfil a contract with you or to take pre-contractual steps at your request

Data sharing

We do not sell your personal data. We may share your data with the following categories of third parties, only to the extent necessary:

• Form processing - Formspree (processes contact form submissions on our behalf)
• Analytics - Google Analytics (website usage data, anonymised where possible)
• Hosting - our web hosting provider, for serving website content
• Professional advisers - accountants or legal advisers where required

All third-party processors are required to handle your data in accordance with applicable data protection laws.

Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Contact form submissions are retained for up to 24 months unless we enter into a business relationship, in which case data is retained for the duration of that relationship plus 6 years to meet legal requirements. Analytics data is retained in accordance with our analytics provider's default retention settings.

Your rights

Under the UK GDPR, you have the following rights:

• Access - request a copy of the personal data we hold about you
• Rectification - request correction of inaccurate data
• Erasure - request deletion of your data where there is no compelling reason to continue processing
• Restriction - request that we limit processing of your data in certain circumstances
• Portability - request transfer of your data to another party in a structured, machine-readable format
• Objection - object to processing based on legitimate interests

To exercise any of these rights, contact us using the details below. We will respond within one month of receiving your request.

International transfers

Some of our third-party service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner's Office (ICO).

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact and complaints

If you have questions about this policy or wish to exercise your rights, please contact us or call us on 01344 231 413.

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). You can contact the ICO at ico.org.uk or by calling 0303 123 1113.